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Development timeline

Customer Service Assistants

  • Use tills, other point-of-sale equipment and general store systems
  • Know how to operate pumps, car washes and car vacuums
  • Give customers a service that’s Fast, Friendly, Available and Clean
  • Handle café operations
  • Learn our Health and Safety procedures

To progress, you’ll learn about

  • Fuel stock management
  • Office management
  • Merchandising
  • Stock control

Duty Managers

  • Manage a shift of Customer Service Assistants
  • Help Deputy and Convenience Store Managers with administrative responsibilities
  • Take charge of specific operations, e.g. fresh food
  • Run the store if Deputy or Convenience Store Managers aren’t around
 

Career development

Fancy learning all about coffee on our Café Master programme? Or completing Connections, our management training programme? If you want to, we'll help you rise from Customer Service Assistant to Duty, Deputy and Convenience Store Manager (and beyond). Of course, we'll be more than happy to give you the training you need to be the very best at what you do, too.

Quotes from employees

How to become a Café Master

How to become a cafe master

People who've completed our Café Masters programme are our in-house Wild Bean Café experts. They train and coach colleagues, so that we can offer customers a consistently brilliant service, and drive sales and profitability.

 

Structured training

Connections is our internal development programme. It's a series of modules and workshops that'll give you the training, knowledge and confidence to move into a more senior role.

Join us as a Customer Service Assistant, and you can take Connections 1. Complete it and you'll be able to apply for a Duty Manager job. Connections 2 and 3 will then lead you onto Deputy Manager and finally Convenience Store Manager.

All the Connections programmes focus on competencies – your ability to excel in certain areas. And they range from decision making and operational leadership to time management and communication skills.

You'll need to have proved yourself in your current role to get onto the programme. And while you may have to do a little extra study at home, time will be set aside during your working day to attend workshops and complete modules. Of course, you'll get lots of help and advice from your Duty, Deputy and Convenience Store Managers, too.

As you'd expect, you can't pass a course simply by sitting in a classroom. You'll have on-the-job reviews in the store to show you understand what you've learnt. And at the end of each Connections programme, you'll also have a special project to complete.

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