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Customer Service Assisstant

The emphasis here is on 'service'. The bigger the smile and warmer the personality, the easier everything is, from serving customers and handling cash to stock taking, cleaning and merchandising. You'll be out front – the face of BP Retail – and make sure things run smoothly out back. But you won't need experience. Just a passion for people.

A day in the life of Tori,
Customer Service Assistant

A day in the life of Tori, Customer Service Assistant
6-6.30am

Get my son up and showered.

7.15am

My son gets picked up from school.

8am

Catch the bus to work.

8-9am

Walk around the store, check the stock and see what needs doing.

9-10.30am

Order new stock.

10.30am - 4pm

Run price survey, put deliveries on shelves, check emails and cover for team mates' breaks.

4pm

Leave work.

4.30pm

Pick up my son from school.

5.30pm

Home, dinner, bath time, a (small) glass of wine and some good TV.

11.30pm

Bed.

Smile programme

Smile Scheme

We really appreciate people who put the extra effort in. And our 'Smile' programme rewards Customer Service Assistants who do just that. They can earn Smile Points by completing activities linked to product launches and promotions. But importantly, managers can also give them points for being especially helpful, for example covering a shift at short notice. They can then cash Smile Points for vouchers to use at supermarkets and other retailers.

 

Connections 1

Our first course focuses on the technical and personal skills you'll need to become a Duty Manager. It's an eight-week programme that includes a special project, and starts off with on-the-job training modules covering –

  • Health Safety Security Environment
  • Doing the right thing for our customers
  • Store cleanliness
  • Fuel stock management
  • Office management
  • Merchandising
  • Stock control

There's also a theory part of the course, which you can complete through these trainer-led workshops –

  • Induction to the programme
  • Planning and organising workshop
  • Communication and influencing workshop
  • M&S orientation day
  • Fuel stock stage 2
  • Alcohol licensing exam (BII)
“Connections has given me a solid base to fulfill my potential within the company – and much more confidence in my abilities.” Ryan, Oakfield

How to become a Café Master

How to become a cafe master

People who've completed our Café Masters programme are our in-house Wild Bean Café experts. They train and coach colleagues, so that we can offer customers a consistently brilliant service, and drive sales and profitability.

 

Customer Service Assistant profiles

Tori

Tori

"I was in logistics before I had my little boy. All-in-all, I looked after him without working for three years. Obviously, I loved being with him. But I did miss the buzz of working. It didn't help that I was always going over the road to the Weldale BP Connect for milk and the like. I got on great with the team there, and they were always on at me to apply to work with them.

"Eventually, I applied, and it was one of the best decisions I've made. I've probably never worked so hard. But the friendliness of the teams, the way we pull together when it's busy, all the people you meet – I get so much satisfaction from my job.

"I've already done my Connections 1 so I can become a Duty Manager. And now I've just started Connections 2. Hopefully, I'll be able to have my own store one day. It's quite funny how well things have worked out, really. Originally I only ever thought it'd be something to tide me over part-time."

 

Customer Service Advisors

If your online application is successful, expect to be contacted by the Convenience Store Manager within a few days. We'll then invite you in for an interview and a look behind the scenes of the store, so you can see what the role's all about. After that, we'll make our final decision.

Hot vacancies

Deputy Manager
Brentwood area

Apply now